How We Protect Patient Information and Ensure Confidentiality
Your privacy is important to us. This policy explains how patient information is collected, used, safeguarded, and retained during visits, online interactions, and services provided.
1. Information We Collect
Personal details such as name, contact number, and email for appointment booking.
Medical history and eye health details for accurate diagnosis and treatment planning.
Payment details for billing and transaction purposes.
2. How We Use the Information
To provide and improve clinical services.
To schedule and confirm appointments.
To send important updates related to treatments, safety, and eye care tips (with consent).
3. Data Security Measures
All personal and medical data is stored securely with restricted access.
Advanced encryption is used for online forms and transactions.
Staff undergoes regular training on confidentiality protocols.
4. Third-Party Sharing
We do not sell or share patient data for marketing purposes.
Information is shared only with diagnostic partners or labs involved in your care, and only when necessary.
5. Data Retention Period
Personal and medical data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, data is securely deleted or anonymised.
6. Patient Rights
Request a copy of personal data held by us.
Ask for corrections to inaccurate information.
Withdraw consent for marketing communication anytime.
7. Policy Updates
This policy may be updated periodically to meet regulatory and operational needs. The latest version will always be available on this page.
8. Compliance and Additional Information
We comply with applicable Indian data protection laws, including the Information Technology Act, 2000 and related rules. For patients from other jurisdictions, we aim to adhere to relevant privacy requirements.
For patients from other jurisdictions, we aim to adhere to relevant privacy requirements.
